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ChineseFace refund policy for reading credits and the Pro subscription: 48-hour refunds for unused credits, exceptions, and how to request a review.
2026/10/13
ChineseFace at chineseface.app sells one-time reading credits and a monthly subscription. Payments are processed through Stripe. This policy applies alongside our Terms of Service and Privacy Policy.
If you bought credits or a subscription within the last 48 hours, including a renewal, we refund the credits from that purchase you have not used as cash, proportionally: (amount paid for that purchase ÷ credits granted by that purchase) × unused credits from that purchase, minus the payment processing fee for that payment. We do not deduct that fee from a refund for a duplicate charge, a paid purchase where the credits or subscription did not arrive, a confirmed malfunction, or a remedy required by law.
Credits already used by unlocking a reading successfully are not refunded as cash, even within 48 hours.
These requests are not limited to 48 hours. You can ask for a review when:
The same purchase was charged twice because of a billing error;
Checkout succeeded but credits or the subscription did not arrive after a reasonable wait;
A confirmed malfunction stopped a paid reading;
Consumer law requires a remedy.
If unlocking a reading fails because of our technical error, we restore the credits. That return is not a cash refund and is not limited to 48 hours.
After 48 hours, there is usually no cash refund when:
You dislike the results;
You change your mind;
You realize the purchase was a mistake after using credits.
You can cancel in account settings or by emailing support@chineseface.app. Canceling stops future renewals only. A subscription charge is covered by the 48-hour rule above. After 48 hours, the current period's paid fee is not refunded.
Email support@chineseface.app with:
The account email;
Approximate purchase time and amount;
A payment receipt or the last four card digits if available;
A short description.
You can also start from our Email Support page. The same address is used for refunds, billing questions, and plan changes.
We reply within 5 to 7 business days. An approved cash refund goes back to the original payment method when possible. We do not control how long your bank takes to show the refund.
If this policy changes, we change the date on this page.
Questions: support@chineseface.app. Also see Email Support, our Terms of Service, and our Privacy Policy.